Support

Something not working, or a question about your subscription? Email [email protected] and a real person will reply, usually within two business days.

To help us resolve things on the first reply, please include:

• your device model and iOS version;
• the Food Scanner version number (Settings → About inside the App);
• what you expected to happen, and what happened instead;
• a screenshot or screen recording, if you have one.

Before you write

Most questions are already answered on the Food Scanner FAQ, including cancelling a subscription, refunds, restoring a purchase and deleting your data. If your question is there, you will get an answer faster than we can reply.

What we can and cannot do

We can help with anything inside the app: a feature not working, a result that looks wrong, a purchase that did not unlock, a data deletion request.

We cannot issue refunds ourselves. Apple bills every subscription and only Apple can refund one. We can help you put the request together.